ONLINE ORDERS -- CUSTOMER SERVICE
Our customer service is available for online order questions weekdays 12-5:00 eastern standard time via email at shop@FigleafBoutique.com.
Orders are usually processed & packed for shipping within 1-3 business days via USPS with tracking.
Shipping time via USPS (after processing) depends on location, but is usually 2-3 days if destination is inside Ohio or Pennsylvania.
We ship to locations inside the continental USA only.
We ship from Ohio or Pennsylvania depending on item stock location.
Due to the Covid-19 pandemic are occasionally experiencing some delays in the processing &/or shipping of online orders. Please allow extra time for your orders.
- Our non-refundable, flat fee shipping cost is $7.95 for USPS First Class or Priority Mail with tracking.
- We do not offer express shipping at this time.
- If your entire order cannot be shipped because the items in your order are out of stock, then of course the shipping cost will be refunded.
Although it doesn't happen often, sometimes there are issues with shipping.
- SHIPPING ISSUE POLICIES:
- Figleaf Boutique is not responsible for an incorrect or incomplete address entered on the order, so please double check your address and be sure to include correct street address, any apartment #, and correct zip code, etc.
- Figleaf Boutique is not able to change address details after the package is processed and shipped, so please double check your shipping address before submitting your order!
- Figleaf Boutique is not responsible for packages after they are shipped and confirmed by USPS tracking as delivered, so please call your local post office and provide the tracking # if you have any issues with delivery.
- Figleaf Boutique does not offer services to locate packages that seem to be lost but marked as delivered by USPS tracking.
- LOST PACKAGE?
- "What should I do if USPS tracking shows my package as delivered, but I cannot find my package?"
- Check mailbox, front door, side door, lobby, etc.
- Check with neighbors in case the package was accidentally left next door!
- Double check the address you provided to in your order to ensure correct delivery address!
- Call your local post office and/or postal delivery person and provide them with the tracking # & explain that you cannot find the package even though you received a delivery notice.
- Once the investigation is complete, if your package is lost in transit we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs. If, however, USPS confirms delivery to the correct address, we are unable to issue a refund.
- RETURNED TO SENDER PACKAGE?
- If package is marked RETURNED TO SENDER by USPS we will review the order as soon as it comes back to us and then contact you by email.
- If the items in the order are still inside and still in perfect condition, we will issue you a credit in the form of an online Gift code (minus a $10 return to sender fee, and minus the original non-refundable shipping cost.)
- Please email us at shop@FigleafBoutique.com with questions and provide your full name and order #.