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ONLINE ORDER RETURN for REFUND POLICY

ONLINE ORDER RETURN for REFUND POLICY

Prefer to EXCHANGE in STORE?  Click here for POLICY!

ITEM REQUIREMENTS: 

  1. Your return item MUST have been purchased at full price & online at FigleafBoutique.com. (No returns on items purchased in brick & mortar stores or at a discounted amount.)
  2. Item MUST HAVE Figleaf Boutique price tag still attached. 
  3. Item MUST BE unworn, unwashed, unaltered, & undamaged. 
  4. Item MUST NOT be jewelry, swimwear, bra, or any item marked final sale or discounted from its original price. 

    RETURN for REFUND INSTRUCTIONS: 

    • STEP 1:  GET RETURN AUTHORIZATION:  EMAIL us at shop@FigleafBoutique.com within 7 days of receiving your item to get your return authorization and USPS RETURN LABEL!
      •  Email To:  shop@FigleafBoutique.com
      •  Email Subject:  Return Authorization Request
      •  Email Body:
        •   Your full name as it appears in your order
        •   Your online order #
        •   List of items you would like to return
        •   Reason for return
    • STEP 2:  GET RETURN LABEL in 1-2 business days via email.
      • We will review your return request & if your items qualify for a return/refund we will email you a USPS return shipping label.  
      • Please check your junk folder if you don't see your label by 2 business days.
    • STEP 3: PRINT your USPS RETURN SHIPPING LABEL!
      • The return label has tracking # too!
    • STEP 4: RE-PACK your ITEMS authorized to return.
      • Tape the USPS return shipping label to the white poly mailing package that the item(s) originally arrived in.  (Tape the return label on top of the original label, using clear packing tape!)
      • Place the authorized return item(s) inside the package.
      • Seal up the package with clear packing tape!
    • STEP 5: MAIL your package within 14 days of receiving your order! 
      • Drop off at post office or give to mail man!
      • The return package MUST be mailed within 14 days of receiving your order.
    • STEP 6: RECEIVE your REFUND!   
      • After inspecting your return, we will refund to your original form of payment, (minus the return flat fee shipping charge of $5.00 which will be deducted from your refund) as long as your item meets the above item requirements and the instructions herein were followed properly.
      • Any original shipping cost on orders is not refundable. 
      • Please allow up to 10 days for your refund to be processed on our end; however, your bank may require additional time to process and post the transaction to your account. 
     

    Please note:

    • We do not accept returns for refund without authorization as stated herein, or without the use of our return shipping label.
    • We do not accept returns for refund on items mailed after 14 days of receiving your order as stated by the USPS tracking.
    • We do not conduct return/refunds inside brick & mortar stores, or for items originally purchased inside brick & mortar stores.
    • Figleaf Boutique reserves the right to determine the eligibility for refunds, and to update this policy or set of instructions from time to time.
    • Exchanges are not conducted for online purchases.
    • If any item arrives to you damaged, you must notify Figleaf Boutique via email with picture and details of damage in writing via email to shop@FigleafBoutique.com within 48 hours of receiving the item in order to be considered for return authorization.
    • If any items appear to be worn, washed, altered, or damaged upon return to us, no refund will be issued.
    • We reserve the right to determine if an item appears to qualify for a return refund or not.
    • We do not refund gift codes, gift certificates or store credits.