ONLINE ORDER RETURN for REFUND
Due to the COVID-19 pandemic, we will not be extending the deadline to return purchases for holidays gifts as we have done in the past. See deadline to get return authorization and label below.
ONLINE ORDER RETURN for REFUND
SUMMARY: 7 days to obtain return authorization via email to shop@FigleafBoutique.com & another 7 days to mail back using our return label (which costs $7.95), for refund, (except for the cost of shipping.)
- Your return item MUST have been purchased at full price & online at FigleafBoutique.com. (No returns on items purchased in brick & mortar stores or at a discounted amount.)
- Item MUST HAVE Figleaf Boutique price tag & any manufacturer tag still attached. (No returns on items without tags still attached.)
- Item MUST BE unworn, unwashed, unaltered, & undamaged. (No returns on worn, washed, altered or damaged items.)
- Item MUST NOT be jewelry, swimwear, bra, or any item discounted from its original price. (Items sold at a discounted price are final sale and cannot be exchanged or returned.)
- If any item arrives to you damaged, you must notify Figleaf Boutique via email with picture and details of damage in writing via email to shop@FigleafBoutique.com within 48 hours of receiving the item in order to be considered for return authorization.
- If any items appear to be worn, washed, altered, or damaged upon return to us, no refund will be issued.
- We reserve the right to determine if an item appears to qualify for a return refund or not.
- We do not refund gift codes, gift certificates or store credits.
RETURN for REFUND INSTRUCTIONS:
- STEP 1: GET RETURN AUTHORIZATION: EMAIL shop@FigleafBoutique.com within 7 days of receiving your item.
- Email To: shop@FigleafBoutique.com
- Email Subject: Return Authorization Request
- Email Body:
- Your full name as it appears in your order
- Your online order #
- List of items you would like to return
- Reason for return
- STEP 2: GET RETURN LABEL in 1-2 business days via email.
- We will review your return request & if your items qualify for a return/refund we will email you a USPS return shipping label.
- STEP 3: PRINT your USPS return shipping label!
- The return label has tracking # too!
- STEP 4: RE-PACK your items authorized to return.
- Tape the USPS return shipping label to the white poly mailing package that the item(s) originally arrived in. (Tape the return label on top of the original label, using clear packing tape!)
- Place the authorized return item(s) inside the package.
- Seal up the package with clear packing tape!
- STEP 5: MAIL your package within 14 days of receiving your order!
- Drop off at post office or give to mail man!
- The return package MUST be postmarked within 14 days of receiving your order.
- STEP 6: RECEIVE your refund!
- After inspecting your return, we will refund to your original form of payment, (minus the return shipping charge of $7.95 which will be deducted from your refund) as long as your item meets the above item requirements and the instructions herein were followed properly.
- The original shipping cost on orders is not refundable.
- Please allow up to 7 days for your refund to be processed on our end; however, your bank may require additional time to process and post the transaction to your account.
- We do not accept returns for refund without authorization as stated herein, or without the use of our return shipping label.
- We do not accept returns for refund on items postmarked after 14 days of receiving your order as stated by the USPS tracking.
- We do not conduct return/refunds inside brick & mortar stores, or for items originally purchased inside brick & mortar stores.
- Figleaf Boutique reserves the right to determine the eligibility for refunds, and to update this policy or set of instructions from time to time.
- Exchanges are not conducted for online purchases.