FREE SHIPPING on all orders $50 & up!
We usually PROCESS orders within 2 business days, as long as item is in stock. If your item is not in stock we will email you asap. Please note that because we are a small boutique company with limited inventory, we do sometimes sell out of items after the item goes into your cart. We will try our very best to fulfill your order!
We SHIP orders via USPS PRIORITY or FIRST CLASS MAIL to US continental locations with USPS tracking, which usually takes 2-6 business days to actually arrive at your address, after processing your order, and depending on the shipping address.
- We currently ship from Athens or Columbus, OH -or- Pittsburgh PA, so please calculate your shipping time based on that information and your address.
Shipping COST is free for orders $50 & up, while a $5 non-refundable flat fee is charged on all orders under $50.
What to do if USPS TRACKING shows package as delivered, but customer cannot find the package?
- Check mailbox, front door, side door, lobby etc.
- Check with neighbors in case the package was accidentally left next door!
- Double check the address you provided to Figleaf to ensure correct delivery address!
- Call your local post office and provide them with the tracking # & explain that you cannot find the package even though you received a delivery notice. Usually they will then speak with the postman who delivered the package to give you a more exact location regarding where it was left.
PLEASE NOTE that Figleaf Boutique is not responsible for packages after they are delivered to or picked up by the post office and entered into USPS circulation. If you do not feel that you delivery area is secure, you might consider choosing your work location instead of home location for example.
PLEASE NOTE that Figleaf Boutique does not offer any services to locate packages that are marked as delivered by USPS but not found by customer.
RE-SHIP & Customer Shipping Errors: Figleaf Boutique is NOT responsible for packages that are not deliverable by USPS due to customer address error entered by customer into our website checkout page.
- If package is returned to sender (Figleaf Boutique) we will email customer a "Request to Re-Ship".
- --Customer can choose to Re-Ship with the correct address; Re-Ship Label cost is $7 non-refundable. Not eligible for Re-Ship until package is returned to Figleaf Boutique.
- --Or Customer can choose to be refunded for the purchase cost of the item(s) shipped, less a non-refundable $7 returned to sender fee. Not eligible for refund until package is returned to Figleaf Boutique.
Direct all questions to shop@FigleafBoutique.com
Please see our ONLINE RETURN POLICY!