SHIPPING FAQ

Use the SHIPPING CUSTOMER SERVICE FORM CONTACT FORM at the bottom of the page to contact us about shipping questions or issues not answered here.

How do you ship?

We ship via USPS priority or first class mail with tracking from Athens, OH.

How long does shipping take after I place my order?

We usually process your order on the same or next business day.  Shipping usually takes 1-5 days depending on your shipping address in relation to our Athens, OH shipping location.  Customers can track their package with the USPS tracking # at USPS.com.  Tracking # is automatically emailed as soon as the label is created.

 

White if I received the wrong order or if I'm not happy with the item or how it fits?

Click here to start a return.

 

What if I noticed that I provided the wrong shipping address?

Notify us immediately on the form below & include all corrections! 

We will make corrections to the shipping address on your order -if- we receive your email form with corrections prior to making the label!

Figleaf Boutique is not responsible for an incorrect or incomplete address entered on the order by customers, so please double check your address and be sure to include correct street address, any apartment #, and correct zip code, etc.

Figleaf Boutique is not able to change address details after the package is processed and/or shipped, so please double check your ship to address before submitting your order!

What if I cannot find my package?

Figleaf Boutique is not responsible for packages after they are shipped and confirmed by USPS, so please try to locate your package:

  • Check mailbox, front door, side door, lobby, etc.
  • Check with neighbors in case the package was accidentally left next door!
  • Double check the address you provided to in your order to ensure that the correct delivery address!
  • Call your local post office and/or postal delivery person and provide them with the tracking # & explain that you cannot find the package even though you received a delivery notice.  

What if the package is marked as "Returned to Sender"?

If the package is marked as "Returned to Senderby USPS we will review the order as soon as it comes back to us and then we will email you details.

  • If the items come back to us in perfect condition within 30 days from the date your order was placed, we will issue a store credit (minus a $10 return to sender fee, and minus the original non-refundable shipping cost if any.)  Final sale items do not qualify for return.

 

Contact us with this form below regarding any shipping customer service issues and include:

  • Your name as it appears on your order.
  • Your email address
  • Your phone #
  • Your order #
  • Your tracking #
  • Your shipping question or issue.

SHIPPING CUSTOMER SERVICE FORM